Just a few weeks ago, I logged into Elster, opened the pre-filled tax return (Belegabruf) and sent it. Instead, I could have filled the short and simple Vereinfachte Steuererklärung by hand which covers all common cases.
Most workers don't need to do anything to get their overpaid tax back thanks to the Lohnsteuerjahresausgleich.
They need to work on their marketing though.