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> expecting any kind of response from a vendor with such a large percentage of the market is... kinda arrogant.

Are you saying Google is too big to be responsible?

Amazon is huge, and I'm able to get a customer service represenatitve in seconds.

I don't see your point. For products you pay for, you can get Google support in seconds as well.

This really isn't a customer support question.

Not really. Tried to get an invoice for a Playstore Dev account (50€) which didn't show up in Google Wallet 2weeks ago and support was non-responsive

Amazon has customers that they sell products to. Google has products (us) that they sell info about to others. It's kind of a big difference.

This is such a silly comment repeated in every thread possible. Google and Amazon both have paid customer facing products with human support and advertising. They aren't remotely exclusive.

> Google and Amazon both have paid customer facing products

And this ain't really one of 'em, last I checked. It's freeware.

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