It is and it is just like Salesforce or Oracle or SAP. It is the people who never have to use the software that buy it and force it on the people who do and they hate every minute of it.
I used to work at a hospital and some clinics in a previous life. The administration went forward with a new EMR system without actually getting the users to "test" it beyond a webinar.
I left before it started to be implemented. Not sure how it went, but it's been 4 years and they're still "working on it" according to some old co-workers still there.