He's a rational actor who also somehow doesn't actually get it in a broad sense. Consider Kara Swisher's interview with him on Recode Decode… or Doug Rushkoff (Team Human book/podcast etc) wondered publicly if part of the problem was how Zuck dropped out of college. Rushkoff speculated about all these deeper philosophical, economic, political, humanism, etc. courses that might have got Zuck to actually get a more mature perspective instead of basically going right from adolescent snarky asshole to just applying that maturity level (albeit with a lot of intelligence) to his business.

He's rational in a sense, but he very well might not have ever stepped back far enough to really consider broader perspectives with an open mind, even as he reads and hears concerns. He probably reads them all with some strategic/tactical mindset that blocks him from truly getting the point.