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This is...exactly the same as nearly every other retailer in HK. Off the top of my head - of places I’ve bought from recently - only Ikea allows random returns in HK. Everyone else is the same as Apple.

Unlimited returns for any reason at every store is quite an American thing.

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I actually think it's a good policy that while emotionally one may be hesitant to offer, but in reality it generates more profit for the retailer so long as they're not doing anything shady or anti-consumer in the first place.

Or unless you’re in a business that has disproportionate number of asshole customers. Sony probably couldn’t afford to offer unconditional returns in the PlayStation store...

You can even return marijuana to a pot shop. It's hilarious.

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