Call center agents are some of the most micromanaged groups on the planet. You waste their time, and you can bet you just caused them a ton of trouble at work.
If your average handle time is too high, you're in trouble. If your sales per hour are too low, you're in trouble. If you spend too much time in wrap, you're in trouble. If you don't collect all the information you need to after a call, you're in trouble. If you're having your best week ever but end up at the bottom of the stacked rankings regardless, you're in trouble.