Someones we all need a vent. If you hold someone the space to say what they need to — and truly know they've been heard, that opens up space for them to hear.
Frustrating sometimes? Definitely. But it works.
Frustrating sometimes? Definitely. But it works.
A typical situation would be someone trying to deflect blame by ensuring they have talked to someone else before making a mistake, just so they won't take 100% of the fallout.