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If good IT work is in high demand as claimed, that shouldn't be a problem. And "we make sure customers don't abuse our staff" should be the baseline of "how do I keep any good employees I might have", not a luxury.

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If anything my ex-employer would be pissed that they skipped the line on being abusive to me.

I ended up getting fired within 18 hours after reporting harassment.

I mean, now you've got a strong case for wrongful termination and a report of retaliatory termination to your state's DoL.

There's a perception among management that they need to remain competitive. The IT service truly isn't a oligopoly like telcos are. My company hasn't increased rates in over 4 years out of fear that we would lose business even though we have more business than we have the resources to handle.

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