Why is this a monthly fee and not a one-time purchase that occurs when filing taxes? You can just export my purchase history all at once.
Do you support your users when they get audited? My tax software guarantees support if there are issues.
Do you support your users when they get audited? My tax software guarantees support if there are issues.
So basically we'd hold the data hostage ;) I'm curious - why is that's a better model, in your mind?
We support users if they get audited in the sense that we'd give them all of their data recorded with Keeper and help answer any questions. Ultimately, we base all of our suggestions on information the user has told us, but we can't guarantee that the answers were truthful.
I'm curious - what tax software do you use, and what's their audit claim?
Deductions rely fully on what the software user enters.
Also if a customer cancels mid-year, presumably they still get to keep any monthly fees, even though the customer ends up not using the data.
I think in the end there's also a user experience aspect to it. Paying a monthly subscription is something people are used to. Getting a service "for free" for most of the year, but then finding (to intentionally use harsher language) that the data generated by the service is being held hostage behind a paywall, would likely leave a bad taste in some customers' mouths.