Hmm... I've been #6000 or so on their waitlist for a card here in Australia for the past 9 months. I've emailed them a couple of time but just been told "be patient". Apparently I can skip 5000 ahead in the the line by referring a friend to their service - however the sheer length of delay and these recent incidents have motivated me to simply cancel my wait for their service.
Perhaps I should check the wait list count again to see if they have had a swathe of cancellations lately? Then again, I am half convinced this is just a made up wait counter to increase the FOMO factor.
EDIT: I am actually #9750 on the wait list, and can bump myself up 6610 places with a referral. About the same as 9 months ago.