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I've found that when you are matched with a team of good communicators, voice chat is a force multiplier. I've had games of Overwatch, Battlefield, etc. where the faster coordination really let us steamroll the other team.

Maybe the other players were just really good and I was getting carried? But from my anecdotal experience, good voice chat tends to add a ton to team momentum.

With someone who's playing TV in the background, someone who doesn't bother with callouts, and someone who's tilting hard... I'd rather mute them and myself.

Any team game has far more efficient communication when you have voice chat.

Heck, even a "casual" MMO like PvE Guild Wars 2 games, have chat-rooms and voice-chats because its way easier to specifically say "My Rocket Boots are charged, can anyone drop a light circle?". And that's not even truly competitive or "hard" compared to FPS games.

Go into PvP Guild Wars 2, and you won't get anywhere without voice chat. Coordination is a huge element of the game.

It's absolutely necessary if you want to perform well in a team-based game.