I waited almost 3 to pick up my wife in Boston some years back because of the same issue.
If only they knew when those flights were arriving so they could schedule customs and immigration staff to handle the traffic /s
If only they knew when those flights were arriving so they could schedule customs and immigration staff to handle the traffic /s
Both of these flights were originally scheduled to land around 8am. They landed around 5am so they had 2 CBP officers on shift to handle a 767 and a 777's worth of people. That mess ate up the entire gain of arriving early.
They would have known about the early arrival not too much earlier than the departure time (order of hours, not days), which isn't really enough time to shift people's work schedules.
Took me a few seconds to get this...:)