It's somehow never the tech companies' fault for willfully designing inept feedback channels or even null-routed feedback channels in Google's case to impede customers communicating with them. I think many companies, especially given $200b in savings, could have handled this report better. Many companies without $200b can receive information from a customer without it passing through journalists first.
What's especially pathetic is it doesn't matter what you're reporting - a grave security bug, a widespread hardware flaw, a longing for better functionality - Apple doesn't want to know. In fact they warned iOS developers against trying to get their attention.
If you run to the press and trash us, it never helps.