I "left that out" because it reminded me of how people say "Yes, my husband was a violent psychopath, but underneath he was a gentle, sensitive man." or something. Being 'charming' is how sociopaths get away with it, not a balancing, redeeming feature. So don't tell me I have to mention the "redeeming feature", thanks.

(Besides, I thought it was strange she said "as if I could understand it", not "in a way I could understand"...it sounded to me like she didn't understand.)