Or is it unions? Or maybe something down the chain?
The TTC/Subway in Toronto has 'change collectors' - people at every station who do change, they earn over $100K if they work a lot of overtime.
There are effectively no automatic change booths at the stations, and no automated way to just 'buy a token and get on'.
Can you imagine why it's so inefficient?
Why they can't just get machines for that?
My cousin is senior at a contracting agency that's building out the new stations - everyone from top to bottom is charging huge for government work.
CGI, a Canadian consulting firm billed the US Gov. more than a $ 1 Billion for healthcare.gov - something that Google had to 'come in and fix'.
Governments are much bigger and more powerful than ever before, individual litigation is on the rise, 'special rights and concerns' are at the forefront, and there are a million legal tangles to any major project.
Many of these things, on their own are 'good things', but on the whole, it really creates a tangle.
The reason very little gets done is that we are caught up in our own efficient bureaucracies, public and private.