Ugh, It's like Planet Fitness' retention strategies. They make you go into the gym that you signed up at, get a form, fill it out, then MAIL it to corporate.

When I tried to do that, they told me "Oh, we don't have any of the forms on hand, try again next week"

Fuuuuuuck that a whole bunch. They also make you do direct debit from your bank to sign up rather then put it on a ccard, to make it more difficult to just stop paying them. I only stopped giving them money when my bank (simple) changed their upstream bank and everyone got a new account number.