I would have called Airbnb as soon as I found there was an issue and made them book me in somewhere else. You are paying a service fee to them for a reason.
I know AirBnB have an emergency number, but they themselves state on their website that all they will do in a situation like the above is to try and book you in to another AirBnB property or offer you a refund.
I think a lot of AirBnB customers have lower expectations of the service compared to what they would expect when booking into a hotel and AirBnB benefits greatly from this.
After all the AirB part of their name stands for air bed, the whole business was founded on the concept of customers accepting lower standards for a lower price. Now that AirBnB has grown into a quality property rental service it really needs to up it's game in terms of vetting it's hosts and dealing with questionable situations.
The fire marshal won't get you your money back, but they'll ruin a host's day if they're renting out a space without smoke detectors.
Basically every line of fire codes were written in response to people burning to death, so I have very little tolerance for landlords messing around.
DoubleGlazing said:
> > We did of course raise concerns with AirBnB about the first two and left a negative review for the third. AirBnB did not care and crucially it did not seem to have an effect on the ratings of these properties. That just does not seem right.
Of course you can say that DoubleGlazing should have insisted, but, from my own experience, I agree that, if AirBnb doesn't feel like doing anything, then they won't do anything; and that any remedies to force them into action will, at best, take effect only too late (e.g., it's no good getting a response in a week if the residence is uninhabitable today).
as if AirBnb has any means of phone access.