They're also deteriorating in terms of product quality.
Tried to watch Bandersnatch last night, and it says "your device is not compatible. Try using a smartphone or a newer laptop"
But I was on a brand new laptop (Windows 10, 7700HQ, Radeon RX480). Netflix is telling people to use laptops, but they forgot to update their own laptop app to support their own movies.
I work in multimedia and interactive video, we have teams of just three or four people who support everything themselves (Android, iOS, Windows, Mac, Web, etc). I don't understand how Netflix, with it's millions of dollars, can't do the same. Netflix's marketing claims they "only hire the best of the best" (and they probably do), but their actual product just feels so lazy, it's hard to reconcile the two. Why do you need the best people, if you don't want to build a good product?