In his younger years someone should have given him some guidance, realised his ability and set him towards that path, instead he was missed by the school, his family were in no position to help him realize his potential and a couple of bad choices in his 20s has left him with a chaotic home life and unfulfilled potential that I don’t even think he realised he had.
I worked hard to do well in school but I had a supportive family, teachers to guide me and ultimately a personality (and background) that suited the education system in the 1990s and early 2000s. One size does not fit all and when I find myself surprised at another insight from this employee I wonder how many other people out there who fell through the cracks of the education system, through no fault of their own and how poorer our society is for it.