It's probably this. When I worked in insurance, as things got backed up, people would begin refaxing the same claim because they didn't have their check yet. So we ended up with multiple copies of many claims in our electronic queue system.

It was about that point where the company would start asking people to work overtime to try to get the backlog under control. People would fax and refax, then call and we would get an internal message from the call center asking us to prioritize this claim, etc. The behinder we got, the behinder we got because now we were having to look through multiple copies of the same file only to determine they were all duplicates and so forth.

Even without paper copies of faxes, faxing someone a ton of stuff over and over creates problems on the receiving end.