I was always surprised that the waiting staff would actually stand with me and engage in conversation while I queued up to be seated. Travelling from the U.K. I had never experienced this level of "niceness ?"
Later I was educated that they are basically only earning anything meaningful from the tips. The wages were puny and they were increasing their chances of getting relevant tips by being so nice.
Things have gotten worse I believe.
* yes, yes, some people will contest classification of Brits as Europeans
I only got to suffer the featureless sprawl during the commute. Whereas I loved the cubicle I got to camp in while I was in that office.
Here in the U.K. I have to suffer open plan offices and in the winter months, the beautiful architecture is as good as not there at all.