I accidentally cut myself a little too deep while doing dishes a couple years ago (opaque, soapy water and sharp surfaces don't mix well). I couldn't get the bleeding to stop (without constant pressure held for about an hour), so I went to urgent care. I knew that I needed stitches or that "glue" they use to seal wounds. I didn't care which solution the Doctor picked, but I knew I needed something.
Students have some sense of what a generally good instructional experience looks like. It's better to collect this feedback, and have people that are experts in instruction examine the reviews, synthesize with their own knowledge of what makes instruction great, and use that information to improve.
But saying we should totally close out students since "they don't know what they need" removes a fruitful data source in determining where professors can improve.