My girlfriend is studying in a distance university, so she basically never meets any of her teachers. This year she has to do practices at a chosen company, and she got a teacher assigned to her who is supposed to "help" her. In her study guides it is written that the teacher has to give her classes every week. After first contact the teacher said that she will give every information by email (or other kind of online communication), and won't waste the students' precious time with classes. At first this sounded awesome, because my girlfriend has a lot to do in her last year. BUT... Since then 2 months have passed, the teacher has been repeatedly asked to keep at least a few classes, because things are not moving forward. She ignores her messages for days, answers in very short sentences, and although it is mandatory for her to keep the classes, she is always "busy" at those times and doesn't offer any other dates, so it is impossible to meet her. My girlfriend spends crazy hours combing through PDFs hoping to find information on how to do her practices, what she should prepare, how to write her work diary, etc.
And the other day, when she tried to contact the teacher's higher-ups to do something about this, one guy basically shouted at her, on the phone, saying that she is making her teacher look bad, even though the said theacher works really hard, and she should just listen to the teacher and let her be. After some of this preaching he just put the phone down.
It has been a really frustrating experience for us.