You also can fluidly and transparently transfer between all different currencies at the interbank rate, which I find is great for travelling back home (Most of my cash is in Euros).
They are really, really good.
When I got in touch with Revolut support, they needed a paper copy of the police report, along with several other documents from places such as ActionFraud (an organisation set up here in the UK to exclusively tackle fraud).
The police report took 2 hours to file, followed by a 2 week delay by Revolut to actually verify the claim and process the refund. Now, any other “bank” I’ve been with here will always refund you the money first and then resolve later.
This isn’t necessarily a criticism of Revolut, as I still use them very frequently but just a word of advice in case you’re used to the process, as I was.
What parent commenter was complaining about were the cumbersome procedures for refunds of fraudulent transactions. Given the worldwide distribution of their customers and the online only interactions with them, seem justified IMO.
Somebody stole my Capital One card awhile back and racked up over $2,000 in charges. Capital One, instantly deactivated the card, sent me a new one, and reversed all the charges.
Not with Citibank. Had money widhdrawn from atm by someone who probably copied my card, it took them 2 weeks to investigate and they only returned money after the investigation was over. And I was their customer for 15 years...Citibank is the worst bank I dealt with so far
Credibility. Gone.
It's not clear what the job was though. It seems it was sales related which makes it a bit better IMO.
But yeah, they're great.
If there was some other reason I was not aware of then, maybe, it's less encouraging?