The movie The Social Network might be half fictionalized, but it portrayed a way someone like Zuckerberg or Sanders could be out of touch with reality by not responding to normal social cues or morals, and then getting used to getting away with things.

The platform has so much volume they refuse to actually hire enough people to monitor it, they've adapted to this level of profitability and won't change without being forced to (it's the same issue with Youtube, if it can't be automated, the platform would have to change) - it's like how in the USA and even the UK farmers with significant manual labour requirements won't raise wages, they'll try to get migrant farm workers to do it.