I appreciate all the effort you're putting in and I understand such situations can be stressful but user's having to depend on someone responding on hacker news for status updates seems really amateur for an organization the size of google.
People who respond here could be employees of Google, caring about it and respond here because they know it.
What he can mention ( a lot of people are working on it) is what you can suspect when something is going down. All other cloud providers do the same.
edit: The default is also only about the UI issue and there's no issue tracker for the broader non-UI disruptions going on since Friday.
There is a reason while Google have been having hard time making inroads in the enterprise cloud. Kind of impedance mismatch between enterprise and the Google style. That 2 stories like high "We heart API" sign on the Google Enterprise building facing 237 just screams about it :)