> where having a 2400 to 3600 baud (or voice and SMS) service that functions literally anywhere on the planet, pole to pole, is a highly desirable service.
I spent a year at the South Pole, where Iridium was, practically speaking, our only link to the outside world for most of the day. The higher bandwidth satellites are only available part of the day, either due to their orbit putting them below the horizon (Iridium uses polar orbits, unlike most communications satellites), or them being booked by other users. As you say, it's priceless for the occasional problem where help is needed from experts up North. Nominally, the station also has 24/7 text email through Iridium, and a couple voice lines, which is mostly a good thing for people's sanity.
Shortwave radio could address some of those uses, and there is a one there too, but it would be a rather different experience without something like Iridium.