This is the CEO of DDG deliberately spreading FUD to innocent people on platforms like Quora in my book. And he's a regular visitor there hijacking many threads promoting his business. I reported his out of place promotional answers once or twice, saying if the CEO of a company is spamming, will it not count as a spam (as opposed to normal people)? Quora didn't remove the answer, for some reason. This one is of course a slightly relevant answer here, but again with his usual dose of competitor bashing and spreading FUD that is a little out of taste for me personally.
Also, may be he's speaking it just for the sake of promotion and doesn't take it too seriously himself, but the quality of search results can definitely be greatly improved when you know more about a person than just their search keywords (or even their country). If he actually believes what he says on Quora, I won't place my bet on his business doing too great in the future.
1. The first example (what he writes in his answer) - when I type "dishwasher" in DDG, every shopping website it lists on the first page is from USA, and I don't even live in the same continent. Even when I enable my country results through the button shown on top of the page, the shopping websites are not even the top ones in my country. When I type that in Google, it lists not only the top e-sellers in the country, the most popular local stores in my area as well. What will the advertisers achieve when they don't even know which place I live in? Who will sell me that dishwasher?
2. When I type Zoo, it's pretty damn clear I want to search a zoo in my area. DDG's results even when country is enabled are plain stupid. Write in Google, and it tells me exactly what I want to know.
3. When I type 'Jaguar' in the search box, all top link results are of the Jaguar car, but all the top image results are the Jaguar animal. Google is much more consistent here.
I can give tens of examples of why personalization of search results is not that bad an idea for the value it adds. Of course, there are very important negative side effects to it, and that's why we have DDG. But I would have respected his opinion much more had he acknowledged that personalization of search results adds a great value, but also has other consequences, like any balanced personal who can see both sides of a coin.