Netflix is following FB tracks it seems, 1st degrade the user experience, then poor company ethics surface. Soon we'll need food like "humane" labels in tech..
[edit : user not customer]
Using Netflix feels like giving up control, over both the viewing experience and the recommendation system. The recommendation system that Netflix poured millions into developing, with hyperoptimizations down to the thumbnails you see? I can't get it to stop recommending me shows I don't want to see. I can't pick the genres I want to show up on the homepage. The automated genre generation/clustering algorithm occasionally generates hilariously poor results. I can't leave my mouse over any thumbnail for a few seconds to read the synopsis because the trailer will automatically start playing.
Another example: No control over stream quality. I'm fine with waiting 30 seconds for the higher quality version to buffer, but Netflix forces me to watch the first 30 seconds in glorious 360p with sharp edges and features on actor's faces smudged out of existence. There's no way to change this setting, which exists on every video player I've seen since before YouTube existed.
The UI is slick. It’s also simply geared towards making you zombie watch Netfkix branded shows.
The UI and findability sucks if you're on a PC but is fine if you're on a big screen tv (which is the direction I assume it's been aimed in, as well as big buttons for touch screen or visibility). When I was subscribed, I would use a third party website like instantwatcher to easily sort and search what so I could browse quickly.
Recommendations and the whatever algorithms they're using now aren't very useful (maybe coming full circle on the limited content leading to limited choice).