Social systems run on herd mentality. It's that way here on HN, it's that way everywhere you have some kind of voting system (currently)
The problem is very simple: the crowd is often wrong, uniformed, mistaken, prejudiced, emotionally irrational, or misled.
Democracies work by giving voice to the minority. The black preacher standing on the corner in 1960 telling the majority whites that Jim Crow laws had to go? He was protected. He was able to work with the majority to promote his opinion and change things.
But nobody liked him. At least at first. At least not in the majority. He was considered in the same category as those calling for the immediate liberation of farm animals -- somebody with a strange and odd opinion that would never work in modern society. Perhaps he was a bit of a nut.
Minority opinions are frequently wrong, no doubt. And there are lots of weird and crazy people out there. But for a social system to function, people of strange and perhaps offensive opinions must be able to persuade others of their cause. It's the entire basis for change.
If this is not replicated on the web, what will happen -- what already is happening -- is that the software will manage to split people into tinier and tinier groups of total conformity. The naive might think this is a good thing: no more trolls to ruin the conversation/group. But actually it's the worst thing imaginable: no more minority/strange opinions persuading others that change is needed.
In civic life I can stand on the street corner and talk to passerbys. On the web, if I'm shut out, I'm shut out. There is no voice (or rather, everyone can speak as freely as they like, they are just never heard. Same difference)
This change-by-minority-persuasion is a critical part of healthy systems. Without it? I'm not a fortune-teller, but it's not going to be pretty.