Apple don't maintain contact centres per se; instead, in the US have a fleet of teleworking contact employees who handle calls, online chats, etc.
From what I hear it's a pretty good gig, minus dealing with the public.
From what I hear it's a pretty good gig, minus dealing with the public.
It's a pretty good gig, if you don't count the actual gig?
My experience with tech support doesn't involve phones, fortunately. I got some exercise crawling around under people's desks.