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Are there call centers for iPhone tech support or only F2F at Apple Stores? How have the problems changed compared to PCs?

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Yes Apple regularly advertise for helpdesk employees, they get to work from home though.

The problems haven't changed, helpdesk is 75% assisting customers with reading comprehension, 25% actually solving legitimate problems.

Not all of them though AppleCare is a step up from the ibm/Accenture/Conversys/etc. rum boilerrooms that makes up way to big a portion of the callcenter industry

Apple don't maintain contact centres per se; instead, in the US have a fleet of teleworking contact employees who handle calls, online chats, etc.

From what I hear it's a pretty good gig, minus dealing with the public.

"From what I hear it's a pretty good gig, minus dealing with the public."

It's a pretty good gig, if you don't count the actual gig?

My experience with tech support doesn't involve phones, fortunately. I got some exercise crawling around under people's desks.

Apple absolutely maintains contact centers. There are a couple of campuses worldwide. They also do teleworking, and they employ contact center vendors like conversys.

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