Perhaps this view of social media was naive during the Obama era. There was lots of hope about Obama using social media to get elected, the Arab spring using social media to democratize, etc. But in the end, we saw that social media has a major flaw and this flaw has been since exploited in very damaging ways by both corporations and nation states. This so-called flaw isn’t a big, it’s a design problem for which there’s no effective mitigation other than applying moderation on a massive scale.