Perhaps from daily life?
There are long lines on most bank branches I go to, unless you're wealthy enough for the manager to pamper you. Red tape in this country is so bad that there is a whole industry to avoid it ("despachantes").
BTW, the trick this industry uses to avoid banking lines is to hire old retired people to buck the line for them (there's a law here giving to old people that privilege). They basically screw everyone else by buying privileges. Some call it the "Brazilian touch" (jeitinho brasileiro), I call it corrupted morals.
> Brazilian baking is years ahead of the US
Really? To do online banking in your computer with Banco do Brasil you need to ask permission to your branch manager and install a specific virus on your computer. I believe the same goes for Bradesco and Itaú. Many ATMs and branches in small towns are being closed and leaving those places without financial services because mobs moved from big cities to rob those places without good police. And, guess what, people there can't do online banking.