Docusign would also go down all the time. My agent and I both absolutely hated it. Much easier for me to wireless print stuff, sign it, scan it and email it from an HP printer. It was a reliable system.

I was willing to go through that friction because docusign was just absolutely horrible. UX was aweful, wouldn’t work on mobile well, emails wouldn’t send, site would be down yada yada.

But this says something about enterprise companies. With a powerful salesforce, you could dominate a field even with a shitty product if it’s a niche field.