> Second, you give the compliment sandwich.
I've heard this called the shit sandwich. Good news, bad news, good news. Helps to break unpleasant news in all kinds of situations.
I've heard this called the shit sandwich. Good news, bad news, good news. Helps to break unpleasant news in all kinds of situations.
There are plenty of ways to deliver negative feedback with empathy, in a non-hurtful way. This, however, isn't one of them.
Contrast: I think the functionality of the application is very useful. The UI is really lacking, especially when doing X, Y and Z. I really like the Q feature it would save me some time.
With: The UI sucks.
"The UI sucks" is not that. Neither is the shit sandwich - it tells me that there are issues with XYZ, but it's buried in unrelated information. Are you saying that the app is helpful? That you want Q? Or that you want XYZ fixed? And if you want XYZ fixed, why are you burying it?
"Hey, we have a couple of issues with XYZ. I know, you're currently looking at something else, but if we don't fix them, we'll cause problems for $USER_GROUP". Clear communication of the problem, that you're aware of the impact it has on the person, and why it's important to address the problem.