> Like anything else we lose hope on, it will never change until those using it change.
To me, this part comes off as implicitly defeatist. I don't think "people" change, and while general education makes a difference, it isn't a solution we can rely on on its own (https://en.wikipedia.org/wiki/Dialectic_of_Enlightenment).
But I think we can make a difference when shaping how people communicate on the internet. Facebook is - as I see it - made to make us interact in the most basic, emotional way, so the company can farm our dispositions. That doesn't make for healthy conversation.
If we shaped and popularized the means of being social on the internet in a more responsible way, we might see people acting in a less soulcrushing manner.
The trick, of course, is to make people like such a social platform.