Google is just far too big. They don't have time for you. There are loads of smaller service providers that are great with customer service and don't use scripts that will randomly ban your account.
If you pay even just 5 bucks a month, you get access to their support which is overall pretty good.
G Suite is worth the price tag just for that if you actually use Google products seriously...
Until you get banned and then your voice is no longer heard? like this and many more examples...
You'll note that the user in question was banned after cancelling the subscription...