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Comment by ben_jones | Hacker News Reader

I personally have yet to be refunded.

It's just surprising to me the article didn't reference any customers in your case that HAVEN'T been refunded. All the ones they mention in the article eventually got their refund. It doesn't really make it look like that big of a deal in the article. Would help their argument if they included people haven't been able to get a refund, like yourself.

The Miami Herald article where I think this story broke suggests it's that not every incident gets resolved:

> Despite several email exchanges, Uber never agreed to reimburse her the extra money. But she disputed the charge with her credit card company and got back her $98. Uber then canceled her account.

https://www.miamiherald.com/news/business/article215299675.h...

Check out this article [1] and its accompanying HN post. It references cases where chargebacks were the only option, and one particular story where a rider had two rides back to back commit vomit fraud.

[1]: https://www.miamiherald.com/news/business/article215299675.h...

[2]: https://news.ycombinator.com/item?id=17587952

EDIT: I found a way to re-open my support ticket with uber and linked them the miamiherald article - they then immediately refunded the cleaning fee.

> Despite several email exchanges, Uber never agreed to reimburse her the extra money. But she disputed the charge with her credit card company and got back her $98. Uber then canceled her account.

https://www.miamiherald.com/news/business/article215299675.h...

Reply on news.ycombinator.com