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Comment by j79 | Hacker News Reader

Prime member for the last 8 years but I'm seriously considering canceling next year (mostly due to the price hike in Prime).

I've had plenty of items arrive late or not even at all, with stretches where I've had back-to-back-to-back issues with Amazon, so frustrating that I considered canceling Prime right then and there (~3 years ago).

A couple times they were delivered to our neighbors house next door (who dropped them off to us, thankfully) and a few times we had to contact Amazon Customer Service who just sent us a new one. In general, I trust Amazon to get me my item, but they're definitely not perfect and I wouldn't be surprised if OP isn't exaggerating...

BTW, I live in the Bay Area (and not out in the boonies).

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I live in Los Angeles and have had the complete opposite experience. Been a prime member for 4 years now, I order from them all the time, and shipments always come on time with no problems whatsoever.

I live in LA as well. While most of my Amazon purchases arrive on time (and even occasionally early!), more of them have begun arriving late. My Prime Day purchases, for example, were originally supposed to arrive same day...but are currently on track for Saturday and Sunday. I could have just stopped by Best Buy on the way to work.

Which carrier was being problematic?

Honestly, the worst was DHL. I got so frustrated with them, I contacted Amazon's customer service and offered to pay extra to NOT have DHL deliver my items.

The agent offered her apologies and noted they couldn't offer that (did refund me delivery costs), but would note the preference. Not sure if that "note" actually did anything, however I started getting substantially less DHL deliveries, which was a plus.

These days, most problematic is Amazon's own deliverers. They tend to deliver the same day, but usually late in the day or to the wrong address.

USPS and UPS are the best, with UPS edging in delivery time. I've had two USPS packages marked "Delivered" but show up the next day. FedEx seems to miss delivery times a lot.

Interesting. I've had problems with all of the carriers (and some that are no longer around), but for the most part I'd be willing to "forgive" Amazon for the transgressions of a third party that's going to screw everyone equally. I've less sympathy for Amazon's own logistics company though.

Timing of residential deliveries are pretty unpredictable with FedEx and UPS in my experience. One of the nice things about having a PO box is that packages are available for retrieval by 10 AM.

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