Which means every customer suffers data loss
The customer only suffers data loss if they lost their 'master' copy of the data as well during the outage. Iff they don't have a secondary backup solution.
Which means every customer suffers data loss
The customer only suffers data loss if they lost their 'master' copy of the data as well during the outage. Iff they don't have a secondary backup solution.
If it's the latter, "data loss" seems an appropriate characterization.