They should rebuild iTunes from the ground up. Unlike iTunes, users have alternatives to go to for maps.
Sorry for ranting so much about iTunes in this thread, and from some other comments maybe I don't need to use it as much as I thought I'd have to. But then again, why do I have to use third-party apps for e.g. podcast client and music player. Those are such a central appliances that they should really be served well by Apple, who even include things like iMovie and Garage Band with their OS.
You can even do that without iTunes if you pay $25 a year for iTunes Match.
My original comment was about iTunes on desktop, although the mobile version is also confusing and counter-intuitive, but much less buggy.
I never knew exactly what type of catastrophe would happen to my iPhone when it "synced" with iTunes.
I was responding to this.
In addition, it's terribly buggy. Some things just go wrong from time to time with no apparent reason, and without non-cumbersome ways to recover from. There's lots of issues in the Apple support forums where the answer is just 'yeah, this sometimes happens, you'll have to delete this or that and re-add it'.
Movies was not a good idea. Apps was too far. Music (the subscription service) was stupid. Then they forced UI changes on the old/working stuff because of the new garbage.
I really hope the low level rumors that a rewrite/breakup is happening are true.
iTunes WAS great.
I used to use iTunes extensively, but have since switched to Vudu (Walmart), Amazon Digital, and Play/YT for my digital rentals because I'd prefer to watch them in a browser or on a Roku, neither of which are possible in the iTunes/Apple ecosystem.
One big reason why is that browser video streaming is extremely reliable on a reasonable connection, but iTunes' rental buffering was a huge headache last I tried to use it (and the data usage significantly higher than browser video for some reason, even at the same resolution).