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Because it’s a 3rd party (we use finicity) there are some issue with some people from time to time :/

Support should contact you soon to help fix it. Noted on making more clear that it’s a 3rd party!

Yup, support is on top of it, thanks!

was there any particular reason your team went with finicity? You might want to give https://plaid.com a shot.

I am not affiliated with Plaid.

We tried - finicity serves intuit so it works better for business/corporate accounts. Plaid is better for consumers.

got it, thanks for replying! Best of luck with Brex!