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For what it's worth, we have about a dozen Mac laptops with the new keyboard in my office and none have keyboard problems (I've asked).

It's obviously a serious issue because Apple has created a special program for it. But, it also seems obvious that only some machines are affected, for whatever reason. Maybe some people just type harder than others.

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My laptop makes a case for the opposite. I hardly ever use the built in keyboard on my mbp 2017, but some of my keys are not functioning properly. A colleague of mine has a similar but worse case and had to return it about half a year ago. In total we have three of the mbp's in this office that qualify to be serviced.

Perhaps it's the dusty office? We are located in a old ship hangar.

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