"Apple faulty product flowchart: Deny --> Get sued --> Admit --> Initiate repair program" [0]
The next step is for the class-action suits to wither on the vine because Apple can say it's providing relief.
[0]: https://www.techspot.com/news/74772-apple-facing-second-clas...
[1](https://users.wfu.edu/palmitar/Law&Valuation/Papers/1999/Leg...)
In the case of Apple Keyboards, I doubt the rate is as high.
If it were instead: multiply by the average cost to society, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one., then this is probably the best you can do (if you're a utilitarian)
On the other hand, society does have a responsibility to make sure the incentives on the company reflect what is actually important.
I think we might finally hit a point in time where everything starts to be USB powered and not proprietary cables plugging into bricks (ha yeah right).
Unfortunately, if the corporation has better lawyers, it often doesn't.
I wouldn't expect Apple to reimburse me for lost work; that's a risk I take when I buy and depend on a computer. But that risk certainly makes me take risks like "your keyboard may stop working and take a week to ship off and repair" into considering when buying something. I wouldn't buy one of these models with notoriously fragile keyboards.
I also like to point out that the quote may have ended up supporting the behavior it criticises instead of limiting it. By spreading the idea that such behavior is actually common, it may have legitimized it.
I have no evidence to support this, but I refuse to believe such behavior, especially in the explicit form alleged by Fight Club, is anything but rare. "Corporations are people" (my friend) also implies that people make all those decisions, and individual morality does play a role.
I do have personally witnessed several instances where employees have insisted on moral behavior even when it was detrimental to the bottom line.
I've got such a 2011 Macbook Pro, and it had a logic board replacement to fix the GPU problem in late 2014 and now that logic board has failed with the same problem.
So one big FU from Apple to Me. Thank you Apple.
Why if your older computer is working fine and you are happy with it?
or you could design your products so that if it breaks, its easier for the user to repair it themselves instead of advocating for throwing it in the trash and buying a new product.
Pretty sure System 76 will sell you some ugly box that you can fix and hold on to forever.
I found asking for an official Apple estimate of working lifetime was enough get them to post me a replacement with no further questions asked.
In the UK under law you can expect a reasonable working lifetime for anything you buy. Manufacturers can’t really refuse tell you what that is and refuse to replace/repair the product at the same time.
My suspicion is that Apple don’t want state upfront, your new laptop is only going to last 2 or 3 years (MTF) and then will probably go kaput because that would change the way people assess the value of new purchases.
If something is a consumable and is going to wear out you should expect that to be clearly stated.
Worth a try anyway.
Here's me not looking forward to another failure.
We are now around step 15b.
When things go wrong, EVERYONE knows, and they can't just hide it. They have to do something about it. This is in stark contrast with some Android phones, eg: Nexus/Pixel, which while popular, and will make the news when something goes sour, don't generate enough noise for Google to really do anything about it aside token efforts.
My X has a couple HUGE scratches and a ton of tiny ones. I've examined friends phones and it's the same deal. My roommate still has my old 6S, not a single scratch on it and it's almost a launch day device. So nearly 3 years of service now.
It's definitely a variation from the glass they've used in the past. Even my iphone 1 didn't have any scratches...
Because of where i live and when the phone launched, it literally hasn't even been around sand yet because the weathers been awful
The screen on my X, which I use heavily and every single day since launch, is virtually pristine. Inspecting it right now I can find 2 micro-scratches (both on the edge), and that's it. If anything, this screen has held up better than previous ones.
Do you keep the phone in the same pocket as your keys? I make sure to keep them separate.
That said I would add that I deliberated a lot over whether the X was worth it, and looking back now over the best part of a year I can say a resounding “yes”. I was really worried that iteration one of a new product was going to suck, but the only fault I’ve noticed is the glass scratching easily. Apart from that, I feel that Apple really nailed the iPhone X, one of their all-time best designs.
FaceID works great when I'm at my work desk and have the phone on a charging stand. I can just glance at the phone and it unlocks to show my notifications.
Otherwise, I just want to be able to pick up the phone (from the bedside, from my pocket, etc) and have it already unlocked by the time I look at the screen.
I do lift my head but maybe it’s something else I’m doing. I’ll try different angles or maybe open my eyes wider. I just feel like this kind of experimentation kind of flies in the face of the Apple experience that I thought I was paying for.
I'd really like to use a longer passphrase to protect my phone, especially now that iOS 12 has the USB locking feature to protect against threads like greykey - but it's a huge pain in the ass to enter a sufficiently long or complex password or passphrase on a touchscreen keyboard so I haven't bothered due to the aforementioned TouchID issues. I'm actually kind of looking forward to upgrading this year and giving FaceID a go, it's annoying that I have to trade the option of using TouchID for it but all the anecdotal evidence I've found presents a more consistent experience.
I wrote up something, but I feel that it is both below the standards of HN, and not something I would want to publicly attach my personal name to. I’d be happy to send it to you if you’d like.
More generally, I would rather pay extra for a product that isn't based on advertising.
Why? At least use a glass screen protector if it's the feel.
I don't understand people with screen protectors. Unless they plan on reselling it.
BTW, I think people with iPhone X but with a screen protector are making a fundamental signaling mistake: you show to people that you can't really afford the phone.
My anecdotal experience has been that a plastic screen protector greatly reduces the likelihood of screen breakage, presumably because the soft plastic can absorb some amount of impact force. I've never ever broken a screen, and I drop my phone fairly often.
I also prefer the finger-feel of the Belkin plastic screen protector. And I enjoy replacing the protector every 6 months or so and walking out of the store with an absolutely perfect, scratch-free screen.
(I tried the Belkin glass screen protector once; it cracked within a month. And I disliked the finger-feel.)
I don't use any protectors, I put the phone in my packet together with my keys, my cat tries to chew on it every time he sees it lying on the bed (I don't know why), and otherwise handle it quite recklessly.
The only way I really got cracks is when phone fell out of my hands, face-down on a gravel. Happened on a second month after the purchase, had to replace the display (but still decided I don't want a protector film)
Now, reading about the scratches I wonder how bad it is with iPhone X.
I don't know that I'd really call them "microscratches", either-- they're pretty prominent, and one runs fairly deep.
Examining the phone very closely under a bright light, I was able to find a handful of tiny scratches on the iPhone X display. I cannot see them in normal use at all; the phone basically still looks brand new.
In comparison, my previous phone was a jet black iPhone 7 Plus, and the display got three very visible scratches in one year of use. The back, of course, was full of micro scratches, but that was expected.