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Cool guy. The core software is pretty dated though (it is 2000 era) and in need of a major refresh which seems like it may never happen. So there are some long-term risks with Salesforce because of that.

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You're right. Salesforce is a big, complicated, multi-tenant, CRUD application coupled to an Oracle database. Multi tenant architectures themselves aren't an issue, but Salesforce implemented it well before the days of containers. All the Apex code has to be "bulkified" which means writing almost everything for multiple records in an execution context. This adds to the mental effort and reduces readability. A major concern when not all consultants do it well.

They've been trying for years to replace the Oracle database with Postgres, but it's not easy in such a large, heavily used enterprise application.

For many situations I recommend integrating with a messaging system and using the REST apis from something like Ruby.

Lightning is not bad, but it's slow compared to the front end framework competition. It is pretty fast to develop with though.

Have you used it lately? The Lightning update, not to mention their rabid acquisitions have made them quite formidable. They own Heroku for example. There core systems are a pain to learn, but the most powerful stuff in their market.

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