It’s a big hype in the public sector in these years, but it’s really all talk. We did a project where we used ML and 1000 server instances in Azure to go through millions of employee cases, to flag cases that didn’t have a certain document. Because the the is new, and this wasn’t something that could be delayed, we also had 10 employs do the same task to make sure it got completed.
The ML project took 2 really expensive employs and 3 months to train the algorithm, then 5 hours to go through all the documents + we had to spend 1 week of 5 employs to clean up the stuff our algorithm had marked as “unreadable” due to terrible scans. The human employs did it in the same amount of time, but made a few more errors.
Over all the ML was more expensive and our politicians won’t favor it again.
On other things where ML might work, our datasets are turning out to be too small, unless we work together with other municipalities and then we’re facing GDPR violations that may be hard to pass through our legal team. Legal is a big issue on a lot of things, it’s not currently legal to automate any sort of process that require any form of validation (as long as it has to do with case working).
That being said, I’m sure stuff like facial recognition will change the world.