It took a class action lawsuit for them to start refunding repairs and provide an actual solution, but by then it was far too late.
It made me buy a Dell XPS13 after 15y of Apple.
Then Dell proved they could do worse.
Sorry for the rant. I just hate myself for spending $3500 on garbage.
It also had one of the most annoying touchpads I've ever used and the small bezel made me not want to use it for anything that took more than five minutes - for some reason programming especially was difficult. I'm not sure why, it just felt way more difficult to do on the 13.
I finally just bit the bullet and bought a surface laptop - I love everything about it. I'm on month three right now, no problems so far. Fingers crossed.
(I don't work for Dell or Microsoft)
I got a new keyboard delivered, spend a solid 2 hours opening the whole thing (YOU HAVE TO REMOVE THE KEYBOARD FROM THE BACK OF THE LAPTOP WTF???), put the new keyboard in, only to realize a key was broken on the new keyboard.
That was my last purchase of a Dell laptop.
I feel the urge to defend my wife because you attacked her, although I don't know you and I should not care the least about personal attacks from people on the internet.
But we can't leave the internet to haters.
My wife is the most careful person I know. Her electronic devices always go into protection bags, are handled with the most care and look new after 10 years of usage.
What pissed me off the most was the fact that they kept shipping MBs with similar flaws year after year and when MB users complained, their strategy was to look away and pretend that it was users' fault. I initially had to pay $300+ to replace the logic board and eventually got all of it refunded.
My 2011 MBP had been collecting dust for a year when the repairs came and I had already bought a new MBP. Afterwards nobody wanted to buy the repaired 2011 MBP. I ended up gifting that machine to a junior dev on the team.
In Mexico, Apple asked for about $1200 USD to replace the logic board on the 2011 MBP, and it made no sense to me to invest that kind of money on an old computer without knowing if Apple would start a repair program later.
I've learned my lesson. Never buy an Apple product without Apple Care. It sucks but thankfully I can afford it. I'd rather pay more than suffer Windows and I can't use Linux because I use Adobe apps.
What causes you to suffer when using Windows?
Outside of Microsoft and some other big developers, there is still surprisingly a ton of win32 crap out there. Also support for scaling on hi DPI screens is a hit and miss. Even some Adobe apps have problems with scaling.
All you have to give up to get a reliable product is the shiny Apple logo on the back of your screen.
If you want a low maintenance device you are probably best suited with Apple or Microsoft devices since you don‘t have to worry about driver updates and bloatware.
I have more issues with Windows 10 "updating" my printer drivers to versions with fewer features or replacing my working graphics drivers with versions that don't have any control panels. The only reason I still use Windows is to open Word documents.
No thanks.
Apple laptops are statistically as reliable as most other manufacturers. But Lenovo, Dell, etc, are more ugly with worse trackpad and worse screen.
Trust me I've tried everything. With all its faults, for me, macOS on Apple hardware is still the best choice.