Internal Documents Show Apple Knew the iPhone 6 Would Bend
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[1] https://www.consumerreports.org/cro/news/2014/09/consumer-re...
What does one expect when you subject a deliberately thin electronic device to the full force of your body?
It's not unusual for a fair amount of strain to be applied there.
For you and other people, apparently not.
My Samsungs, HTC's, and older iPhones did just fine with me exercising exactly no intelligence when I put them in my pocket.
• I then make sure to buy pants with front pockets deep enough that my phone is not being pressed into my groin when I sit;
• and I take my phone out of my pocket if someone is about to sit on [or straddle] my lap, charge into me at waist height, or drop a large object on my leg while I'm laying on my side.
You know, common sense.
I mean, I do approach the problem from the other direction as well; one reason I don't buy a phone that's approaching phablet size (other than not being able to hold the things in one hand) is that it wouldn't fit in the pockets of most pants, greatly narrowing the range of pants I could wear (or necessitating an—admittedly probably cheap—tailoring to add deeper pockets.)
But as it stands, I'm not limiting myself much—my phone is only slightly larger than my wallet, so I'm just avoiding clothes that not only wouldn't fit a phone, but wouldn't fit a wallet. There aren't that many pants (for men, at least) that have pockets that small/shallow/tight.
Theres no real hate, its more because they lied. People reserve a right to sue about a product if there are fraudulent claims.
¹I never even heard of "touch disease" before this article, I didn't realize bendgate actually affected touch sensing in the slightest.
And you know what? In reality it wasn't a major issue. For most people it was just a minor one. My phone was slightly bent. It bothered me that it was slightly bent. Beyond that mild bother though, it had no impact on my life. For the people who suffered "touch disease" (which again, I never even heard of until this article so it can't have been terribly widespread) it obviously was a problem, though one that's easily fixed by having the phone replaced under warranty. Obviously, having a widespread issue affect your flagship phone in this manner is a problem, but it's largely a PR problem rather than a serious issue with the device.
Meanwhile, having your phone end up as a ticking time bomb that could explode at any moment is a pretty major issue.
The Ford Pinto and the Yugo GV were both bad cars. The Pinto would kill you. The Yugo was made poorly with substandard materials. Splitting hairs over which was the biggest failure is something for a top ten list. They were both bad for consumers who spent their money on them and were stuck with a product that they couldn't continue to use.
The Ford Pinto and the Samsung both suffered from fuel/power problems that caused them to be dangerous. (Although, the Pinto was worse because they knew about it beforehand and calculated the monetary loses from deaths.)
The Yugo and Apple both suffer from problems with structural stability and reliability, yet one is a joke to a punchline and the other one is Yugo.
None of these scenarios are good for consumers and none of them should be excused as biased or unfair. Bad products should get bad press coverage. In this case, people should have fair warning that the premium that they paid for a prestige brand doesn't mean they're getting prestige level materials.
vs.
An expensive slab of metal and glass that, surprise, bends if you do things like sit on it with it in your back pocket or other unnecessary forces.
100% completely, completely different. One is an actual danger (Samsung), the other is mistreating and not respecting the device (People who spend a ton of money on an iPhone and then treat it roughly).
iPhone 6 probably sold 100x times as much as the HTC One
> The thing that annoys me a little is that if any other
> phone had a similar bending problem, nobody would
> give a hoot.
Maybe nobody notices when other companies sell phones that are unfit and, later, lie to the public about it. On the other hand, nobody would defend them either.
Maybe people who want to carry a phone in their pockets should be more careful when they sit down, or wear pants that aren't so tight.
Do those sticking up for Apple in this thread want Apple to continue releasing flimsier products than they used to? I do not understand why there is so much positivity about this story.
I bet we just get a 12 dollar check in the mail though.
It took a class action lawsuit for them to start refunding repairs and provide an actual solution, but by then it was far too late.
What pissed me off the most was the fact that they kept shipping MBs with similar flaws year after year and when MB users complained, their strategy was to look away and pretend that it was users' fault. I initially had to pay $300+ to replace the logic board and eventually got all of it refunded.
My 2011 MBP had been collecting dust for a year when the repairs came and I had already bought a new MBP. Afterwards nobody wanted to buy the repaired 2011 MBP. I ended up gifting that machine to a junior dev on the team.
In Mexico, Apple asked for about $1200 USD to replace the logic board on the 2011 MBP, and it made no sense to me to invest that kind of money on an old computer without knowing if Apple would start a repair program later.
I've learned my lesson. Never buy an Apple product without Apple Care. It sucks but thankfully I can afford it. I'd rather pay more than suffer Windows and I can't use Linux because I use Adobe apps.
What causes you to suffer when using Windows?
Outside of Microsoft and some other big developers, there is still surprisingly a ton of win32 crap out there. Also support for scaling on hi DPI screens is a hit and miss. Even some Adobe apps have problems with scaling.
All you have to give up to get a reliable product is the shiny Apple logo on the back of your screen.
If you want a low maintenance device you are probably best suited with Apple or Microsoft devices since you don‘t have to worry about driver updates and bloatware.
I have more issues with Windows 10 "updating" my printer drivers to versions with fewer features or replacing my working graphics drivers with versions that don't have any control panels. The only reason I still use Windows is to open Word documents.
No thanks.
Apple laptops are statistically as reliable as most other manufacturers. But Lenovo, Dell, etc, are more ugly with worse trackpad and worse screen.
Trust me I've tried everything. With all its faults, for me, macOS on Apple hardware is still the best choice.
It made me buy a Dell XPS13 after 15y of Apple.
Then Dell proved they could do worse.
Sorry for the rant. I just hate myself for spending $3500 on garbage.
It also had one of the most annoying touchpads I've ever used and the small bezel made me not want to use it for anything that took more than five minutes - for some reason programming especially was difficult. I'm not sure why, it just felt way more difficult to do on the 13.
I finally just bit the bullet and bought a surface laptop - I love everything about it. I'm on month three right now, no problems so far. Fingers crossed.
(I don't work for Dell or Microsoft)
I got a new keyboard delivered, spend a solid 2 hours opening the whole thing (YOU HAVE TO REMOVE THE KEYBOARD FROM THE BACK OF THE LAPTOP WTF???), put the new keyboard in, only to realize a key was broken on the new keyboard.
That was my last purchase of a Dell laptop.
I feel the urge to defend my wife because you attacked her, although I don't know you and I should not care the least about personal attacks from people on the internet.
But we can't leave the internet to haters.
My wife is the most careful person I know. Her electronic devices always go into protection bags, are handled with the most care and look new after 10 years of usage.
The message of the talk is, essentially, that a person or team can get used to ignoring their own standards when under pressure.
I still think this was an over-dramatized problem.
If you eat/drink while working at a keyboard you can get stuff between the keys and either get them sticky or completely broken. Some actions can just cause issues but if you handle the thing properly then you have nothing to worry about.
Those keyboards broke because of small dust particles, nothing related to liquids, people are using the laptops as before but this time the keyboards are to fragile.
The issue with Apple is that they sell products with defects and then refuse to replace them for free until they have to because of lawsuits.
Apple acknowledged that it made fragile phones that can bend, if you do not know people that had this issue does not mean that only a few people have issues, as you read in the article Apple made some changes in the way the phone is built to patch the problem, they would not have changed the production line for a few cases only,
I didn't specify which keyboard. Even mechanical keyboards can be affected by this. I wasn't referring specifically to the new Macbook butterfly keys.
Most mechanical keyboards are basically protected from dust entering the physical area of the switches due to a hat-like dome formed by the keycap itself. On top of that a lot of the switches are closed and rated for minor dust exposure (cherry's can with stand some water and dust internally)
I've never heard of a keyboard failing because of dust with the exception of Apple's MBP keyboards.
But that is not the problem. The problem is really that the keyboard is susceptible to a problem that 99.9% of other keyboards are not, even on laptops.
A complete failure of operation because of dust is inacceptable on a device that will be expose to a lot of environmental dust from being in laptop bags or having people carry them around to eat or similar.
Of course they did. There's no such thing as a phone that cannot bend, because nobody wants to carry around a phone made of 1" plate steel. But even 1" plate steel would bend.
We will see what happens after Apple is found guilty and what apologies will the fans find.
Hardware and software can have problem, Apple is not perfect so why do you feel the need to defend it.
I am honestly puzzled as I am typing this on my non-bent, company-issue iPhone 6.
Apple's reply is that customers weren't given any written materials prior to purchase, not even the box. So there was no way omissions in the written materials could have influenced purchase decisions.
Thanks!
"We've omitted everything so we've omitted nothing" - Apple
Numerous social media posts about the same problem.
Denials and costly fixes for them. To the point of specialized third party accessories. Remember the iPhone antenna “bands”?
Apple acknowledges the issue.
Class action lawsuit filed.
Leaks about Apple knowing about the issue months before any corrective action.
Does Apple make missteps? Sure. The new MacBook Pro keyboards are genuinely a disaster. But 95% of the complaints people actually bring up seem to be dramatically overblown.
The failure rate on them is nuts though.