Not to get nitpicky here but the statements are not in contradiction - one is stating what was the "technological breakthrough" of Uber and another is stating that their disruption of the industry they wanted to affect hasn't really gone their (or anyone else's) way. I'm not really sure if that what they created in the industry (taxis) and what their basically core and original product is (app which connects drivers and customers) are in contradiction here.

Good comparisons imo in regards to the disruption if that bothers here would be something like PayPal or even AirBnB which disrupted the industries they work within, and did it in a way that created positive progress and actually both companies are still on route to making that disruption of old wasteful industries better - Uber didn't do this and has long given up on anything except trying to burn as much money as possible (just a personal opinion).

Yes Uber (and Lyft etc) did a disruption in what you mentioned and I fully agree with your points on the issues with taxi traffic previously (and to some extent still, even with these lovely ride sharing companies). However one has to simply wonder if all that would've been possible with just providing product for taxi companies (and individuals) offering the benefits of this disruption - mapped rides with feedback system and pre-determined rates. Also what has to be taken into account here is that some of these features already existed within the industry, while maybe not in US they still existed.

The ride thing, I agree here albeit Uber has been, and still is the most expensive option (in a lot of countries it's even more expensive than those taxis taking the bad routes etc). Mapped routes (aka GPS) isn't Uber invention btw, it's called navigation and has been there since 1995. The rating system works (technically) and gives an incentive for the drivers which I think think all can agree is a good thing. Then again what if someone just came up with app that provides feedback system and price calculations based on the length of the trip and variables in traffic and offered that to the taxi companies and individuals (and why not for everyone with a smart phone), would that cost 2,8 billion as loss annually. Dunno.

The taxi companies are taking a bad fight here admittedly and in no way I think either party's lobbying efforts are really making any progress here with traditional business trying to fight for the "fossils & fuels" so to say and the new players trying to not just enhance but break the existing legal regulations etc. Either party really isn't looking to create anything new nor improve, but more so at the end just fighting for the money, and well guess it's business but I agree here that the traditional taxis really aren't helping their case either.

To say Uber isn't a technology company is a thin red line imo, it's not a technology company as Google nor Stripe, they aren't really doing technological innovations nor products but more so sociological and business related disruptions. Their app might've been the first there and they might've jumped on every single branch of technology from aerospace to AI and food delivery. What I mean with this is that their innovations within the technology space have been rather miniscule (in comparison to other companies that actually work with technology, or Dominos for that matter of working with food delivery and through that in hospitality) when taken into comparison with the massive impact they seem to have in the industry. Or would you consider saying that naming a product which essentially is a standard equipment in cars, albeit it's fancy name of UberKIDS, a child safety seat (and not a fancy high-tech one, just having that in a car) is a technological breakthrough or, well anything technological? I don't know, just tossing my 5 cents in the pool.